Privacy Policy

DaVinci Enterprise Ltd Website: www.davincienterprise.co.uk Last updated: April 2026

1. Who We Are

DaVinci Enterprise Ltd ("we", "us", "our") is a Scotland-based company specialising in handcrafted sustainable wooden art. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with us.

If you have any questions about this policy or how we handle your data, please contact us via the Contact page on our website.

2. What Information We Collect

We may collect the following personal information: your name, email address, postal/delivery address, telephone number, payment details (processed securely by our payment provider — we do not store card details), order history and product preferences, any messages or enquiries you send us, and information automatically collected when you browse our website such as your IP address, browser type, device information, and pages visited.

3. How We Collect Your Information

We collect information directly from you when you place an order, create an account, subscribe to our mailing list, contact us with an enquiry, or leave a review. We also collect information automatically through cookies and similar technologies when you browse our website. Our website is hosted on the Wix.com platform, which may collect additional data as outlined in their own privacy policy.

4. How We Use Your Information

We use your personal information to fulfil and deliver your orders, process payments, communicate with you about your order or enquiries, send you marketing communications (only where you have given consent), improve our website and product offerings, comply with legal obligations, and prevent fraud.

5. Legal Basis for Processing (UK GDPR)

We process your personal data on the following lawful bases: contract performance (to fulfil orders you place with us), legitimate interests (to improve our services and protect against fraud), consent (for marketing communications — you may withdraw consent at any time), and legal obligation (where we are required to retain certain records by law).

6. Sharing Your Information

We do not sell your personal information to third parties. We may share your data with payment processors to handle transactions securely, delivery and courier services to fulfil your orders, our website hosting platform (Wix.com), and analytics providers to help us understand website usage. All third parties we work with are required to handle your data in accordance with applicable data protection law.

7. Cookies

Our website uses cookies to ensure the site functions properly, remember your preferences and shopping basket, understand how visitors use our site, and deliver relevant content. You can manage your cookie preferences through your browser settings. For more detail on how Wix uses cookies, please refer to the Wix Cookie Policy.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Order records are retained for up to six years to comply with UK tax and accounting requirements. If you have an account or mailing list subscription, we retain your data until you request its deletion or unsubscribe.

9. Your Rights

Under UK data protection law, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal obligations), object to or restrict the processing of your data, request portability of your data to another provider, and withdraw consent for marketing at any time. To exercise any of these rights, please contact us via our website Contact page. We will respond within one month of receiving your request.

10. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website uses SSL encryption to secure data transmitted between your browser and our servers. Payments are processed through secure, PCI-compliant third-party providers.

11. International Transfers

Our website is hosted by Wix.com, which may store data on servers located outside the United Kingdom. Where this occurs, Wix ensures that appropriate safeguards are in place in accordance with UK GDPR requirements.

12. Children's Privacy

Our website and products are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

13. Links to Other Websites

Our website may contain links to external sites, including social media platforms and charity partners such as Burntisland Hedgehog Haven. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

14. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please get in touch via the Contact page at www.davincienterprise.co.uk/contact.