Return Policy

At DaVinci Enterprise, every piece we create is crafted with care, authenticity, and a commitment to quality. We want you to feel connected to your purchase — but if something isn’t quite right, we’re here to help.

Returns and Exchanges

Eligibility: Returns or exchanges are accepted within 30 days of delivery.
Condition: Items must be returned in their original condition, unused and undamaged, with all original packaging included.
Custom Orders: Due to the personalised nature of custom or made-to-order items, these are non-refundable unless damaged or defective upon arrival.
Proof of Purchase: A valid proof of purchase (order number, receipt, or confirmation email) is required for all returns and exchanges.

How to Initiate a Return

Contact us at Info@DaVinciEnterprise.co.uk with your order number and reason for return.
We will guide you through the next steps and provide you with the return shipping details.
Once we receive and inspect the item, we will notify you of the approval or rejection of your refund or exchange.

Refunds

Approved refunds will be processed to your original payment method within 5-10 business days.
Original shipping costs are non-refundable unless the item was defective or incorrectly sent.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged or wrong item).

Damaged or Defective Items

If your item arrives damaged or defective:

Please contact us within 7 days of delivery.
Include photographs of the item and packaging.
We will prioritise replacing the item or offering a full refund based on the situation.

Questions?

We believe that trust and authenticity build long-lasting relationships.
If you have any questions, concerns, or need support with your return, feel free to reach out to us at Info@DaVinciEnterprise.co.uk.

Thank you for supporting handcrafted, sustainable art that carries a deeper meaning.